• Home
  • Refund Policy

Refund Policy

Refund Policy

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • Service Delivery Issues :If services paid for are not delivered as agreed upon in the contract or proposal.
  • Unfulfilled Service Deadlines :If the company fails to meet specified milestones or deadlines without prior communication or an agreed-upon extension.
  • Quality of Service :If the service provided is deemed to be of subpar quality, not meeting industry standards, or fails to meet the agreed-upon scope outlined in the contract.
2. Non-Refundable Services

Certain services, such as:

  • Paid advertising campaigns (e.g., Google Ads, Facebook Ads) where funds are paid directly to third-party platforms
  • Non-refundable consultation or strategy development fees
  • Website hosting or domain registration fees

are non-refundable once payment is made.

3. Refund Process
  • Request Submission : Clients must submit a refund request within 7 days of noticing the issue or failure of service delivery.
  • Evaluation Period :The refund request will be evaluated within 10 business days. During this time, the company will review the service performance, communication logs, and any related documentation.
  • Refund Approval or Denial :Based on the evaluation, the company will either approve or deny the refund request. If denied, the client will receive a detailed explanation of the decision.
4. Partial Refunds

In some cases, the company may offer a partial refund based on:

  • The amount of work or services already delivered
  • The stage at which the service was canceled or incomplete
  • Any non-refundable services incurred
5. Chargebacks

IIf a client initiates a chargeback through their payment provider, the company reserves the right to suspend all services until the chargeback dispute is resolved. If the chargeback is found to be invalid, the client may be responsible for paying any additional fees associated with the chargeback.

6. Exemptions

Refunds may not be issued for:

  • Changes in business strategy, service requirements, or client preferences after the work has begun.
  • Dissatisfaction with the results of a marketing campaign if the campaign has met the terms and objectives defined at the beginning of the project.
  • Delays caused by the client’s failure to provide necessary materials, approvals, or feedback in a timely manner.
7. Final Terms
  • All refund requests must be made in writing via email or through the designated company portal.
  • The company reserves the right to amend this policy at any time, and clients will be notified of any changes before the implementation date.